Frequently Asked Questions
A lot of times there is a situation when we get a question in our mind but even after surfing the website we don't get our answer. So, we thought of putting a list of some commonly asked questions at one place. so that you get all the answers at one place.
How can I trust if Faabiie.com is a genuine website?
We started our journey at very small scale on ebay.in in 2015 with selling Handicrafts, Jewellery and Gardening and within a span of an year we became top rated seller. However, Ebay got shutdown and we had to downsize our business. But, our will never died and we again stood up and now are ready to serve our customers directly through our website.
Additionally, we have made our website compliant of international website publishing standards like :-
Making the website accessible friendly and providing accessability statement as per Internatioal Standards.
providing a clear, to the point Return and shipping policy so that understanding is clear without any doubt.
Owner use to engage with customers through customer care so as to ascertain that customers are treated in a right way.
How can I track my order?
Once your order is shipped, you can sign in to your account and go to my orders. There, click on My Orders and then click on track order. You will see all the updates on your shipment.
What is the estimated delivery time?
The estimated dispatch and delivery times are mentioned on at the checkout page. However, the normal dispatch time is
within 1-2 business days from the time of placing the order. Usually we try to dispatch the order within 1 business day.
The estimated Delivery time is 3-10 business days. Depending on the distance between our dispatch center and your address.
Faabiie Business days Monday to Friday.
Can I get my order delivered earlier?
If you need your order to be delivered earlier than the expected delivery date, please Whatsapp us @ 8439115166 and we'll try our best to fast-track your order.
Can I get my orders delivered at a specific time?
Delivering at a specific time may not always be an option for courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and coordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.
What are the shipping charges?
For Prepaid Orders we provide free shipping all over India. However, for Cash-on-delivery orders we charge a nominal fee of ₹ 60.
What Payment methods are available?
You can pay via Credit Cards, Debit Cards, Netbanking, Mobile Wallets, UPI, or Cash on Delivery.
Can I pay by Debit/Credit Card/UPI on delivery of my COD order?
The option is mostly available with all courier partners but it may vary from place to place.
Can I accept the shipment after opening and checking the contents inside?
The courier companies do not allow you to open the package before handing over the payment.
Why can't I track my order even though it has been shipped?
Courier services usually take up to 24 hours to activate tracking for an order once it's been shipped. Please check again after the mentioned time.
My order status shows 'Out for Delivery', but I haven’t gotten it yet. When will I get it?
Our courier partner will contact you for the delivery of your order. Please keep checking your SMS for more details.
I missed the delivery of my order today. What should I do?
If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to us. You can request for it to be re-ordered either by you or from our end, depending on your availability.
My order status says, I was unavailable but nobody came for delivery. What should I do
The phone number of the courier company is mentioned on your tracking page. You can call them and ask them to arrange for delivery. Alternatively, you can contact us at Faabiie.email@example.com. We will coordinate with the courier company.