Marble Surface

Shipping & Returns

Find all the answers related to the queries related to Shipping and Returns.

Incase if you have any other doubt in your mind, please don't hesitate to contact us anytime throught our mail id Faabiie.info@gmail.com
or
through our contact us page.

We at Faabiie

strive to deliver products purchased from us in excellent condition and in the fastest time possible.

The estimated delivery time is 3-10 business days from the date of purchase depending upon the location of the delivery. 

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

  1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.

  2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.

  3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

  4. In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change.

Check order status

Please tap on “My Orders” section under My Account on the Website to check your order status. 

Fair Usage of the products

We always strive hard to provide the best experience to our customers. However, it is noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought through 'cash on delivery' option or choose to not accept our shipments.

Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.60 for all cash on delivery orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

Orders Delivery Process

All orders placed on Faabiie.com are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, XpressBees, Speed Post, Fedex, Professional Courier, Madhur Courier, Trackon, DTDC etc.

The Tracking details will be provided to you as soon as the order gets dispatched.

Shipping Outside India

At this point, Faabiie.com delivers products only within India.

Faster Delivery of products

Sorry, currently we do not have any service available to expedite the order delivery.

In future, We will be introducing this service, you will receive a communication from our end for the same.

Returns & Exchange

Faabiie.com provides hassle free returns on all products. We only ask that you don't use the product and preserve its original condition, tags, and packaging.

 

If you have received a DEFECTIVE/ WRONG PRODUCT, you can make a return request for a refund/exchange within 24 hours of order delivery.

To make a return, share the PROPER UNBOXING VIDEO of the order on WhatsApp @ 8439115166, email:- faabiie.info@gmail.com and please make sure to include the reason for your return.

We don't accept any size related returns or exchange. Also, make sure to open the packet after showing the label in the video and unbox it in front of the camera and avoid any pauses in between.

There are two ways to return the product to us:

 

Return pick-up From our end:- After raising the return request and verification from our end, we will ask our courier partner to pickup                                                              the parcel from your address. Our courier partner accordingly will pickup the parcel in original condition                                                             from your registered address. During Pick Up from our end, our delivery agent may do a quality check on                                                           the return.

Self-Ship:- If we don't offer a pick up at your location, you shall have to ship the product at your end. In such cases, we will credit the                              shipping & Purchase costs into your Bank Account which is registered in your Faabiie account, provided the product meets the                      return policy and you have shared scan copy of the courier receipt with us.

 

Payment will be processed after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you.

In case of defective product received, exchange Of Item is not available. only return request can be made. 

In case of orders where payment has been made through cash on delivery, only store credits will be provided. No refunds can be processed in such cases.

Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed as store credit, subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.

The maximum amount for courier charges to be reimbursed is Rs.80.

 

For all returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

In each case, to return your product, you need to whatsApp the unboxing video to the customer support or write to us within 24 hours of the delivery. You can also contact us through the ‘Contact us’ page. No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.

Faabiie.com reserves the right to deny any unreasonable repairs, returns and exchanges.

Payment Terms

We also accept payment through Cash-on-Delivery. Cash-on-Delivery (COD) is available across India. With COD you shall be required to pay cash on delivery of the goods you ordered. Cash-on-Delivery charges will be Extra and will be mentioned at the checkout page. We currently do not accept payment through Cheque or Demand Draft.

For any further queries,

please feel free to e-mail us at faabiie.info@gmail.com or Whatsapp us(No calls) at  8439115166 (11am – 6pm; Mon-Sat)